Refund Policy for Mutants Genetic Gladiators At Mutants Genetic Gladiators, we strive to provide an enjoyable and fair gaming experience for all our players. We understand that occasionally, you may encounter situations where you need to request a refund for in-game purchases or other transactions. This Refund Policy outlines the conditions under which refunds may be granted and the process for submitting a refund request. 1. Eligibility for Refunds Refunds are considered on a case-by-case basis and are generally subject to the following criteria: Refund requests must be submitted within 14 days of the original purchase date. The purchased items or in-game currency must not have been fully consumed, used, or transferred. Refunds are not provided for content that has been permanently unlocked or consumed in gameplay. We do not offer refunds for virtual currency once it has been redeemed or spent in the game. Refunds are typically not granted for accidental purchases made due to user error; please review your purchase carefully before confirming. 2. How to Request a Refund To request a refund, please follow these steps: Contact our Customer Support team by emailing [Your Support Email] or submitting a ticket via our official support portal. Provide your purchase details, including the transaction ID, purchase date, and the reason for the refund request. Our support team will review your request and respond within 3-5 business days with the outcome and any further instructions. 3. Refund Process If your refund request is approved: Refunds will be processed through the original payment method used for the purchase. The time frame for the refund to appear in your account may vary depending on your payment provider or bank. Please note that transaction fees or currency conversion charges may not be refundable. 4. Exceptions and Limitations We reserve the right to deny refund requests that do not meet the outlined criteria or are suspected to be fraudulent. Refund requests related to technical issues or bugs should be reported to our support team for investigation and resolution; a refund may be offered if the issue cannot be resolved. For purchases made through third-party platforms (e.g., Google Play Store, Apple App Store), refunds may be subject to their respective refund policies and procedures. We recommend contacting those platforms directly for assistance. 5. Contact Us If you have any questions or concerns about our Refund Policy or your purchase, please do not hesitate to reach out to us at: Email: [Your Support Email] Support Portal: [Link to support site] We appreciate your understanding and are committed to providing you with the best possible gaming experience in Mutants Genetic Gladiators.